Supercharge Your Customer Service with Software
Here’s how digital tools can help you to delight your customers.
The trades and construction industries are competitive. But you already knew that! In a world where each customer has myriad options to choose from for their building project, plumbing fixes, roof maintenance, aircon install, or wiring jobs, top-notch customer service is what will make you stand out.
Your professionalism, punctuality, and communication will bring you repeat business, referrals, and a good reputation. And the right job management software, used well, is how you can ensure you’re delivering the very best of these to your customers.
Find out how the right software stack can translate into a growing, thriving business!
Get your scheduling on point
Ever bungled your scheduling and double-booked, letting one of your clients down? Are you constantly delayed because you didn’t schedule enough time for the previous job? These are common paint points for tradies—and their customers.
Job management software addresses these issues by providing a centralised platform to schedule and assign tasks. With real-time updates, you can ensure that your team is always in the know and able to be in the right place at the right time. Some software can even help you to more accurately estimate time needed for each job and create the most efficient schedules.
Dial in your comms
Good communication is the foundation of excellent customer service. JMS often includes communication tools that keep everyone, from office staff to field workers and customers, on the same page.
We’ve sung the praises of automation features before, and one of our favourites is the option for automated notifications that include appointment confirmations, estimated arrival times, or job progress. This transparency helps build trust and reduces the number of calls from clients seeking updates. When team members have access to all necessary job details via their mobile devices, they are more likely to arrive prepared and informed.
Additionally, the software streamlines the invoicing process to enable faster billing and easier payment options for clients. Some platforms even allow for instant online payments, making the entire shebang seamless for both you and your customer.
Achieve people-pleasing accuracy
Your customers like to know what to expect. Inaccurate quotes and scheduling mistakes do not contribute to a good experience!
When you find a job management software that suits your operations, it will be much easier to create accurate, professional quotes based on real-time data, such as labour costs, materials, and project scope. Customers are more likely to trust a business that provides clear, transparent, and accurate pricing.
Additionally, the software streamlines the invoicing process, enabling faster billing and easier payment options for clients. Some platforms even allow for instant online payments, making the entire process seamless for both the business and the customer.
Track your successes and build on them
The best way to improve your customer service is to learn from the past—not just your mistakes, but your trends and data. The right JMs will help you to course correct and improve on an individual project, as well as tracking your progress on a larger scale to inform your planning and decision-making.
Data is a valuable asset for a business owner, and when you have a software overseeing the majority of your operations, you’re collecting precious information more or less as a byproduct. Take advantage of it to improve your processes!
All of the above can boost your customer service and give you the competitive edge so crucial in the trades industry in Aotearoa right now. Having your systems humming along nicely and efficiently can also reduce your costs, save you time, and minimise stress. What’s not to like?!
Get in touch with the FreeUp team and let’s talk about how we can get you set up for customer service success with job management software.